FAQs

We typically ship orders within 1-4 business days, however during times of high order volume please allow up to 7 business days. We don’t ship on weekends.

You can easily track your order from the link in your order confirmation email or by logging into Brave Little Ones account.

If you added Brave Little Ones Package Protection at checkout then do not worry! Our package protection offers peace of mind for all of your orders. If you added the insurance, your package is fully protected in the event that it is lost, damaged, or stolen. Exclusions apply.

See Brave Little Ones Package Protection Guarantee for more.

Yes! We currently ship internationally to select countries.

You can choose shipping carrier at checkout. All international orders ship with Duties & Taxes pre-paid.

Please note that duties and taxes assessed by customs vary by country and product.

We want you to receive your order as fast as possible!

International orders are typically delivered within 6-15 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your order status page. 

You can track the progress of your order by clicking the tracking number found on your order confirmation page or your order history page found in your Brave Little Ones Account.

Once your international order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order by clicking the tracking number found on your order confirmation page or your order history page found in your Brave Little Ones account.

Unfortunately, we do not allow returns or exchanges for international orders at this time.

If you need to cancel or modify your order, please contact us as soon as possible. We are often able to accommodate requests to cancel or change orders if they have not yet been processed. For any adjustments or cancellations, you will receive a separate email confirmation indicating the update to your order.

Please note that once an order has been processed or shipped, we may not be able to make changes, but we will do our best to assist you based on your specific situation.

We understand that sometimes you may need to make changes to your order after it has been placed. We are happy to assist in updating your order details before the order is processed and shipped.

If you need to update any order details, simply reach out to us promptly. Please be aware that once an order has been shipped, modifications are not possible.

Yes, we do offer size changes for online orders! If you have ordered the wrong size by mistake and your order hasn't been processed yet, we can update the size for you. Just reach out to us with your order details and the desired size change, and we will be happy to adjust your order. An email confirmation for the update will be sent to you as well.

If you need to cancel your order after placing it, please reach out to our customer support as soon as possible. In many cases, we can accommodate your request to cancel the order if it has not yet been processed. Once your order cancellation is confirmed, you will receive a separate email notification confirming the cancellation. It's important to contact us quickly because once an order is processed and shipped, we typically are unable to cancel or make changes to your order.

We understand that mistakes happen! If you've entered the wrong shipping address for your order, please rest assured that we can assist you in updating it if the order has not processed or shipped. Simply reach out to us, and we'll make the necessary updates as promptly as possible.

Please note, once an order has shipped, we can't make changes to the shipping details. We recommend checking your order confirmation details promptly and notifying us immediately if you spot any inaccuracies.

If you've recently placed an order and realized you forgot to apply a discount code, don’t worry! You can still request that the discount be applied retroactively. After you've made your purchase, contact our customer service with details such as your order number and the discount code you intended to use. We’re able to adjust your order total to reflect the discount, and we'll send you a separate confirmation for the refund.

Note that this only applies to discount codes that were active at the time your order was placed. 

We’re sorry your purchase didn’t work out. We allow exchanges within 30 days. All items applicable for exchange must be unwashed, unworn and in original condition with original packaging and tags. A store credit for the item amount will be issued within 3 days after return is received. $6.99 will be deducted from your store credit for the return shipping label. Please use a poly mailer or bubble envelope to return items. Additional fees may apply for returning items in large boxes. Initial shipping costs are not eligible for refund.

Visit our Return & Exchange Portal.

Our Brave Little Ones Package Protection guarantees delivery on all orders placed within the United States. If your package is lost/ stolen/ missing you have 15 days from the time your order was marked as delivered to reach out to customer service.

You are eligible to file a claim if any of the following criteria apply:

• Your package states delivered but has not been received, and it has been 5+ days since marked delivered.
• Your tracking/package has not moved in 15+ days.
• Your product arrives damaged, you have 5 business days to file a claim. Pictures must be provided.

In the event that your Brave Little Ones package is lost, damaged, or stolen we will reship your items if they are in stock. If items are not in stock, we will issue you a shop credit for the amount of the original purchase.

If you’re eligible to file a Package Protection Claim, please email us at [email protected] with the following information:

• Name (first & last)
• Order number (6 digits found in your confirmation email)
• Email address
• Description of claim (lost, stolen or damaged)
• Photo(s) if applicable

Exclusions:

• Orders over $200*
• International deliveries
• Products damaged by user error
• Products destroyed by pets
• Discolored/stained products
• Orders without proof of purchase from us or an approved retailer
• Does not guarantee shipping times

Please Note: *Missing orders over $200 will need to have an investigation open by USPS or UPS. After investigation concludes a claim will be processed before a replacement package is sent. Brave Little Ones reserves the right to reject replacements and compensation at any time. Claim assessments will take place on an individual basis. Abuse of services (multiple claims filed) will result in the removal of one’s purchasing privileges with Brave Little Ones LLC.

Need sizing help? View our size charts here.

Our zip rompers fit true to size. It is recommended to size up one size in two-piece sets for longer wear.

Our zip rompers fit true to size. 

It is recommended to size up one size in two-piece sets for longer wear.

If your little one is in-between sizes, we always go by the weight section on our size chart.

If you little one is at the end of that weight we recommend sizing up.

Step One: 
Turn the garment inside out before washing and drying.

Step Two:
Wash in cold water on the normal or quick cycle. We do not recommend washing on delicate since it makes products sit in water for too long. For blankets, we recommend washing them by themselves or with other Brave Little Ones blankets.

Step Three:
Dry on the normal heat setting.

Bamboo is a natural fiber, and it's delicate. When bamboo is rubbed against rough surfaces, especially while wet, it may cause pilling. It should be washed separately from items that may be damaging, like jeans, towels or velcro. 

For the longest wear, you can wash them inside out and line dry when possible.

Brave Little Ones pjs are very stretchy, and sewn by human hands. A small sewing variance from item to item is normal. While we aim to keep our sizing as consistent as possible, there will always be slight variation.

Similarly, we do our absolute best to ensure our colors remain consistent. However, we custom dye and print our fabric, so there may be slight variations between batches. Print and pattern placement may also vary between pieces.

Are you interested in carrying Brave Little Ones in your shop? Brave Little Ones is the perfect addition to your shop. The best part is every Brave Little Ones purchase helps feed children in Rwanda, Africa. 

Please fill out the application here. 

If accepted, you will receive an email with our wholesale pricing and login information. We're excited to hear from you!

Please note: We are currently NOT selling to online retailers. Please only apply if you have a brick and mortar shop.

Simply log in with your wholesale email to shop. All items are automatically discounted to show wholesale pricing. You can log in here to start shopping.

Shop Pay gives you the option to pay in full at checkout, or to pay for your order over time. Depending on your purchase amount, there are two ways that you can pay for your order in installments:

1. For orders between $50 to $999.99 USD, you can split your purchase into four bi-weekly, interest-free installment payments. 
2. For orders between $150 to 17,500 USD, you can split your purchase into monthly installment payments. 

To learn more about ShopPay Installments, Click Here

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

We offer the option to buy now and pay later with Sezzle. When you choose Sezzle at checkout, you can split your purchase into 4 equal, 0% interest installment payments--with no additional fees.

To learn more about Sezzle, click here.

Looking to see if your favorite sold-out item has recently been restocked? Check out our Restocks collection to see which items have been restocked! 

Shop Restocks

Looking to see if your favorite sold-out item is restocking? Check out our upcoming restocks page to see what prints we have restocking soon! 

Make sure to sign up for our email list to be the first to know when we release our restocks!  

See Upcoming Restocks